Family Business Of The Year 2020

It’s been one of the most remarkable periods in our 160-year history.

Despite the restrictions of the coronavirus pandemic, we’ve adapted the business to navigate a sudden change in the nation’s purchasing habits.

Since April sales of decorating supplies have grown by more than 700%, revealing a new appetite for DIY throughout periods of lockdown. But that’s not all, with 2020 sales figures revealing our gardens have also been getting a new lease of life.

Over 318,000 parcels were shipped from our warehouse in Monarch Way – more than double that of 2019 – including 7,000 barbecues, 70,000 garden furniture sets, 16,000 parasol bases and 20,000 homeware products such as home accessories and furniture.

Moving into 2021, we’ve started positively, not only focussing on enhancing our already strong decorating ranges, but we’re delighted to have been awarded the 2020 Niche Business Awards – Family Business of the Year.

This award is testament to the great work throughout the business from our Sales, Category Managers, Operations, Marketing, Buying, IT teams & everyone associated with Charles Bentley and our ongoing new product developments.

We’d also like to say thank you to our growing and loyal shoppers throughout the UK & globally.

Keep an eye out for our new ranges coming soon.

Here’s to a successful 2021.